On May 9th 2019, Paypal changed their policy so that sellers do not get refunded the transaction fees if they issue a refund. You can read the official notice of this change here: https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full. For this reason, we no longer offer refunds on Paypal transactions. This new policy is in effect starting today, May 12th 2019.
We have offered an alternative payment gateway for over a year now called “Stripe“. It has proven to be a trustworthy and reliable gateway for payment processing. We will continue to honor our old return policy on all Stripe transactions, and we strongly encourage users to use Stripe at checkout instead of Paypal! If you would like to read our return policy you may do so at https://alttd.com/tems