I have moved over all the finances to me, but we won’t be able to process anything on PayPal until sometime January 2nd. You could donate using PayPal but it won’t process until after this date. Stripe is fully operational.
After we update to 1.15 there will be a 24h 30% sale immediately followed by a 6 day 15% sale so that all the new players can enjoy some of it as well.
Hello everyone, The end of the year is finally here and it’s time to move all server finances into Teriuihi’s name. I will be removing my Paypal and Stripe info from the donation store tomorrow at 5PM EST. You will be unable to complete any transactions on the store after this. The donation store will begin working again when Teriuihi configures his payment gateways after New Year’s. Happy holidays everyone!
We will be making punishments for chat offense display publicly. We chose to do this so that it’s very clear that staff is handling something and since it’s often perceived as more serious if there is an official message by the server for everyone to see. This does mean that people might try to respond to these messages. This is not allowed and will be punishable as well. If you see someone get muted or warned just move on, there is no need to comment on it.
Not all punishments will be public, they will only be viewable in chat if staff feels it’s something everyone in chat should be aware of (for example if there is an argument in chat we might choose to let it display publicly so people know to stop talking about it, an xray punishment would not be displayed in chat.) All punishments are still viewable on the website. Please keep in mind we still do not allow people discussing punishments in chat, any issues with punishments should be taken up with a higher staff member either through discord or through the support form.
It has come to my attention that there are some bugs in the donation store. These are bugs on Tebex’s (the company that runs the store) side and NOT ours. Therefore, I have reported the issues to them and we can only wait for them to get back to us.
Some people are reporting that our donation store shows a different price than what they actually get charged at checkout. So far, it seems to only effect users who were gifted a rank and are now trying to purchase an upgrade. Our store shows the correct discounted price for the upgrade, but at Paypal checkout it shows the full price of the rank. It does not seem to effect Stripe, but this is not confirmed yet.
I recommend that everyone watch their purchases carefully until these issues are resolved. Make sure you are charged the right amount!
Additionally, some people have noticed that an internal sale we were running for our existing donors could be accessed by buying Baron and then trying to upgrade your rank. THIS SALE HAS BEEN DISABLED DUE TO A SIMILAR BUG – DO NOT TRY TO EXPLOIT THIS SALE ANYMORE – YOU WILL NOT GET THE SALE PRICE!
Some of you are already familiar with how our server is set up, but let me give the rest of you a bit of info: We rent two dedicated servers and a virtual server from OVH, all hosted in Canada. The virtual server hosts our website as well as Waterfall/Bungeecord, which is a proxy for Minecraft servers. This proxy allows you to connect to all of our different servers while logged into each other (without this proxy, /server wouldn’t work). Then all of our Minecraft servers (Atoll, Meadow, Summit, Valley, Creative, Events, and Lobby) get split up among the two dedicated servers. This setup allows us to support everyone who wants to play. If we only had one server trying to host everything, the CPU would be overloaded.
Up until today, the proxy was running on a virtual server that had 2 cores @ 2Ghz and 100Mbps of network bandwidth. We weren’t sure at first if this would be enough, but over the last 5 months it has held up pretty well! Unfortunately, starting this week, every player online started experiencing very bad pings and seemingly random times. We noticed that during these times that CPU load jumped as much as 400%! We aren’t sure if this is a 1.14.x issue, but that’s a potential suspect.
Since this issue was happening pretty frequently, and we didn’t want to drop support for 1.14.x clients, we decided to upgrade our proxy hardware! We’ve moved the website and proxy to a brand new virtual server with 4 cores @ 2.3Ghz and 500Mbps of network bandwidth. So far, things appear to be running very well – CPU load average is about 1/2 of what we were seeing on the old hardware.
We are hoping that this will clear up that ping spike issue, and also provide a better experience overall for our players. Since this is a major change, there may be bugs over the next couple of weeks that we didn’t catch at first, so please bear in mind reboots may be more frequent than normal.
Our Patron members are huge supporters of the Altitude server. Their automatic monthly donations provide stable and predictable income for the server that allows us to rest a little easier knowing that we will have the funds necessary to keep Altitude open every month.
Finding a good way to thank our Patrons has always been tough, though! We don’t have many in-game perks to offer players. So, today, I am excited to tell our Patrons that their names are now shown on the homepage of our website as well as the Patron page on our donation store!
Thank you to all of our Patrons: Skizator, KushPinata, astrayalien, Codyc1, darkdeath29, Jim_was_here, sillygoatj, ChaoticNerd, ScorpionAC582, Thorny_, Darkmeyr, Rabbacake, Flamed_, tale_zero, and ThatCatGirl.
See the website at: https://alttd.com
See the store page at: https://donate.alttd.com/patreon
On May 9th 2019, Paypal changed their policy so that sellers do not get refunded the transaction fees if they issue a refund. You can read the official notice of this change here: https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full. For this reason, we no longer offer refunds on Paypal transactions. This new policy is in effect starting today, May 12th 2019.
We have offered an alternative payment gateway for over a year now called “Stripe“. It has proven to be a trustworthy and reliable gateway for payment processing. We will continue to honor our old return policy on all Stripe transactions, and we strongly encourage users to use Stripe at checkout instead of Paypal! If you would like to read our return policy you may do so at https://alttd.com/tems
Thank you.
After 24 hours it’s time to take the final survey results: nearly 90% of players support removing for the forums (70 in support, 8 against). I’ve officially disabled the forums and made the changes I promised. Here is a summary:
The tips on reducing lag have been moved to https://alttd.com/lag and the requirements for warps have been moved to https://alttd.com/warps. We’ve also added some new information about how to use the warps on that page as well.
The blog is back at https://alttd.com/blog and we will now post all of our announcements on both Discord AND the blog. This gives everyone a place to access the server’s news if they are unable to get on Discord, or don’t have a Discord account.
Finally, the changelog is back on Discord at #changelog. We will post all changes we make to the server that effect the community in some way in the changelog.
The official Altitude forums are back by popular demand! Many of you have requested a way to share ideas, show off creations, collaborate with others, and communicate with staff in a more organized way than Discord. We’re excited to announce that our forums have officially re-opened and are ready for all of that and more!
The forums will now be the official place to report bugs, suggest ideas and events, advertise what your shops and towns, and more. We will also post all of our announcements and the changelog to the forums as well, so you can access them from anywhere – even if your not on Discord.
The forums will now be the official place for us to post future announcements and updates. We will not be posting to the blog anymore.
You can access the forums now, and create an account at: https://alttd.com/forums
Little mini announcement, but an important one: over the past 4 years we’ve changed our URLs and IPs a few times, and I’ve done my best to support the old ones each time, but recently some of the old ones broke and I received numerous reports about them not working. So, everyone please take a moment to check what you are using to get to our stuff:
1. You should only use play.alttd.com to connect to the Minecraft server. Do not use mc.alttd.com or anything ending in .net.
2. You should be using alttd.com/map to get to the dynmap. If you are using our old subdomain (map.alttd.com) you are just being redirected to address above, and recently that redirection broke for 2 weeks.
3. The same thing above applies to ANY of our old subdomains. If you are using <something>.alttd.com to get to any of our stuff, please change it to alttd.com/<something>. (Except the donation store, that one is still donate.alttd.com).
4. Finally, please make sure you are using alttd.com. We own the .net address, but never wanted anyone to use it, we only bought it just-in-case, and we are NOT renewing it next year.