All of the Minecraft server instances crashed around 6:30AM UTC on March 8th. We are still looking into the logs that were generated to determine possible causes, but so far we know that the crash was caused by some sort of issue related to handling a specific user’s vehicle (possibly a minecart, boat, or MyPet) and it was the same user that went on each server and crashed each server immediately after joining.
The very first step we took in resolving this issue was banning that player. Then, while trying to extract the logs from the crash, we somehow managed to cause a second crash, likely related to the method we used to transfer the 5.1GB log files.
All of the servers are back online now and appear to be operating like normal. We will attempt to determine the exact cause of the initial crash and implement a solution for it, but due to the nature of the situation, we will not be publishing any further developments on the situation.