UPDATE 3: They’ve replaced the damaged fiber and are in the process of rolling all of the connections over to the new link.
UPDATE 2: They’ve determined it is an issue with the fiber connection from Washington to Beauharnois (the datacenter location) so it only affects US players.
UPDATE: Our host has confirmed that the cluster of servers that our hardware is located within is currently having some network issues. They are already working on resolving it. There is no action needed by us – we just need to wait.
We are aware that there are some network issues involving our servers at the moment. All three of our physical machines appear to be very slow to respond and occasionally unable to send outgoing packets. As we have not changed any configurations recently, and things were running fine earlier this week, we believe the issue is on our hosts end NOT on our end.
At this time we are investigating the issue but believe that this will only be a matter of waiting for our host to resolve the issue. Sorry for the inconvenience.